INFRA THAT
STAYS UP

Between 2 and 4 hours of initial review, split into 1 or 2 sessions. At the end we deliver an executive report with prioritized findings, a basic map of your infrastructure, detected risks and a roadmap with immediate, short-term and medium-term actions.

The initial diagnostic is free and with no obligation to hire us afterwards.

Our operations center is in Mexico, but we provide remote service to companies across LATAM and to international companies with operations in the region. Direct on-site support in Mexico City, Guadalajara and Monterrey; other cities on demand with travel costs.

For cloud services, monitoring and remote administration, location is not a constraint.

Three common scenarios and we handle each differently:

— Complementary: your provider covers basic support and we step in for cloud, security or automation. We coordinate without conflict.

— Orderly transition: we collect access, documentation and configurations with your current provider before any change.

— Second opinion: we deliver only the diagnostic and you decide with that information. No sales pressure.

We apply ISO/IEC 27001 and ITIL v4 guidelines: separate accounts per client, credential access through an encrypted vault, mandatory MFA for the internal team and audit logs for every change.

We sign an NDA before the diagnostic when requested, and we don't store copies of client data outside the tools you authorize.

Yes. The monthly contract can be adjusted up or down a tier with 30 days notice. Full cancellation requires the same 30 days for an orderly transition — handing over documentation, access and configurations to whoever takes over.

No cancellation penalty, just a clean administrative close.

We work regularly with hospitality (hotels and resorts), supply chain and retail, manufacturing, professional services firms (legal, tax, consulting), financial services, healthcare, corporate education and multi-location offices. The technical operation of each sector has its own nuances and we know them.

If your industry isn't listed, during the diagnostic we identify the operational specifics and propose the right architecture.

It depends on the engagement. We have four ways to work with you:

— Consulting / diagnostic: hour bank or project rate. Useful for a second opinion or roadmap.

— Deployments: fixed scope with a fixed quote. You know the total amount from the start.

— Managed support: fixed monthly fee with hours and SLA included. Four tiers based on size (Starter → Enterprise). The most common option.

— Web development: fixed packages (Lite, General, Premium, Custom).

We share approximate ranges in the initial diagnostic, once we understand your operation. We don't publish rates because they vary 3–5x based on actual complexity.

Three scenarios where we add different value:

— Internal team: we step in on the specialized areas (cloud, cybersecurity, automation) that a generalist technician doesn't cover. Your team stays at the front of day-to-day operations.

— Reactive provider: most IT providers wait for something to fail. We monitor, document and apply patches before the failure. It's a change of model, not just of provider.

— No one formal: we start with a diagnostic and put the basics in order (backups, access, monitoring). We deliver you a system, not patches.

What we don't do: fight your current team or replace them if they're working. We aim for complementarity.

Yes, if your operation depends critically on IT. Typical cases: accounting firm with 6 accountants, restaurant with POS + reservation system, small hotel with a PMS, digital agency with SharePoint.

The Starter tier covers up to 20 devices and 10 users with 5 h/month of support. It's designed precisely for small companies that take their technology seriously.

If your company is 1–4 people and your IT is mostly Google Workspace + 1 laptop per person, you probably don't need a managed provider — an hourly tech is enough. We'll tell you that honestly in the diagnostic.

Yes. We don't replace your business software, we manage its infrastructure: the server where it runs, its backups, secure data access, monitoring and continuity.

We routinely work with SAP Business One, Oracle NetSuite, Aspel SAE/COI/NOI, Contpaq, Microsip, Microsoft Dynamics, custom ERPs on SQL Server or PostgreSQL, hospitality PMS (Opera, Cloudbeds, Hot), restaurant POS (Aldelo, Toast, Square), and industry SaaS platforms.

What we will tell you: if your current software is out of support or presents critical risk (e.g. a Windows 2003 server), we'll flag it in the diagnostic — but the decision to migrate is yours.

We tell you clearly, without alarmism. The diagnostic always returns three types of findings:

— Critical: active risk (e.g. unpatched server, broken backups, access without MFA). We recommend action in days/weeks.

— Medium: important improvement but not urgent. 3–6 month roadmap.

— Optimization: savings or efficiency opportunities.

You decide what to do and when. If you want us to handle it, we'll quote it. If you prefer your internal team or current provider to address it using our report as a guide, that's also valid — the diagnostic is yours.